How To Use Remedy Action Software?
Cure Remedy Action System, otherwise called Remedy or ARS, is a customer worker inconvenience tagging application worked by BMC and utilized by associations to follow interior issues and client detailed issues. In the event that a client calls client support to report an assistance issue, for example, an issue with Internet access or phone, the client care specialist will open a cure ticket. Cure then, at that point sends the pass to the suitable issue line and gathering answerable for settling the issue.
Access the Remedy application. Snap the Windows “Start” catch and afterward click “Projects.” Click “Activity Request System” from the menu showed. The Remedy application will open.
Sign in to the Remedy application. In the Remedy application window, enter the username and secret phrase given to you by the Remedy executive and snap “Enter.” Remedy User primary window will open.
Start ticket creation in Remedy. In the toolbar of the Remedy User principle window, click “Document” and afterward click “Open.” Click “Stock” from the menu introduced, and afterward click “Find”. A hunt box will show up. Type a depiction of the issue you are opening a cure ticket for the “Search what watchwords?” field. Snap “Find” and a rundown of issues will be shown.
Make another Remedy Trouble ticket. From the rundown of issues shown in Step 4, click the one that best portrays the issue you are opening a ticket for. The political race will be featured. Snap “New Ticket” in the issue list window. The cure will presently show its pass window, showing the new ticket and ticket number. Fill in the clear ticket fields with the mentioned client, address, and investigating data. Snap “Save” when finished. The cure will consequently send a pass to the gathering liable for fixing that kind of issue.
Discover inconvenience tickets from issue to arrangement. Arrangement Users type the issue portrayal in the pursuit box at the highest point of the principle window. Snap “Search”. The cure will scan its information base for all tickets coordinating with the issue portrayal and show the outcomes in the outcomes window at the lower part of the hunt box.
See Remedy inconvenience ticket. In sync 5 the client selects the ideal ticket from the tickets shown in the outcome segment of the primary window. The cure will open the chose ticket and show the difficulty ticket page containing every one of the subtleties identified with the difficulty ticket. Did you know? What is TTL flash?
Discover arrangements by ticket line. Type the name of the ticket line you need to see in the pursuit box at the highest point of the Remedy User fundamental window. Snap “Search”. The action will show every one of the tickets allocated to a specific line.
Discover cure by ticket number. Cure User Type the ticket number you need to look in the pursuit box at the highest point of the fundamental window. Snap “Search”. The cure will show the mentioned inconvenience ticket.